If you receive an item that arrives damaged or missing parts, please send an email to firstname.lastname@example.org describing the damage and include photos of the product box it arrived in if the box is crushed or dented.
We will respond within 48 hours (business days) and tell you whether we are sending a replacement, arranging for repair or offering a partial discount.
All refunds/exchanges must be requested within 14 days of receipt of your items. Returns outside of these timeframes may be accepted at the discretion of Mannequin Madness and may be only refunded as a store credit.
There is a 25% restocking fee. No refund will be given if an item is returned damaged or missing parts.
When you return an item to us, especially a large item, you might want to insure the package. Then if the item is damaged by the shipper so you can file a claim with them and recoup your loss since we will be able to give you a refund on a damaged item.
To get an RMA number send an email to sales@MannequinMadness.com with your order number and the reason why you want to send the item back. We will then send you an email with the RMA number and the return address. You are responsible for the return shipping costs.
Our used items are not refundable, store credit or exchange only within 14 days of purchase.