Damaged Goods


If you receive an item that arrives damaged or missing parts, please send an email to describing the damage and include photos of the product box it arrived in if the box is crushed or dented. 

We will respond within 48 hours (business days) and tell you whether we are sending a replacement, arranging for repair or offering a partial discount.




All refunds/exchanges must be requested within 14 days of receipt of your items. Returns outside of these timeframes may be accepted at the discretion of Mannequin Madness and may be only refunded as a store credit.  

Send us an email with your order number and the reason you want to return the item. We will send you an RMA number and the address where to return the package. There is a 25% restocking fee.

Upon receipt of your item we will need time to inspect the item and make sure it was returned will all parts and nothing damaged. No refund will be given if an item is returned damaged or missing parts. We will issue your refund within 14 days of receipt. 

When you return an item to us, especially a large item, you might want to insure the package. Then if the item is damaged by the shipper so you can file a claim with them and recoup your loss since we will be able to give you a refund on a damaged item.  




Our used items are not refundable, store credit or exchange only within 14 days of purchase.







1031  Cotton St. Oakland,  Ca  94606

Open Sunday  1pm-5pm  Tuesday & Thursday  10:30am-4pm


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