FAQs

 

Choose from these categories:

Shipping  

For most of our items, we ship ground via UPS or FedEx. Some of our smaller items (mannequin hands for example) ship via USPS. Your tracking number will be emailed to you, if you do not leave us an email it will be sent by text.


Posted shipping rates are for delivery to the 48 continental states only. Additional charges apply for shipment to Alaska and Hawaii . (We are no longer going to offer shipping to Canada)


How quickly can I get my order?


Normally we ship 2-3 business days after you place your order, but Covid has caused some delays. You will receive the tracking number when your order ships. 

If you need something by a specific date, call/email us in advance so we can confirm whether or not it will arrive on time. 

Delivery time varies depending upon which product you order and where you are located. Our used items ship from our Oakland, Ca warehouse but new items ship from various distribution centers across the country.


Note: If you order multiple items and they don't arrive on the same day, don't panic. Our mannequins ship from various locations across the country, depending upon where the supplier is located.

Sometimes our supplier will tell us a product is on backorder AFTER you place order. When that happens we will notify you immediately and give you the option of choosing another item, waiting until the item is back in stock or issue a full refund. 


 Do you offer expedited shipping?


Most of the time we cannot offer expedited shipping. Additionally, shipping of large items like mannequins via overnight or three - day air is insanely expensive. 

Same day and next day processing of orders with a $50 rush fee is available on case by case basis.


Where is my tracking number?


Your tracking number will be emailed to you once the product ships. Occasionally we get short staffed and your item will ship out before we get a chance to update your account which generates the email with the tracking number.

If you haven’t received your tracking number, send us an email with your order number. If you don’t have that info handy, send us the name of the company or person who placed the order so we can look your order.


Additional Shipping Details


If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. 

Mannequin Madness is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

 

 Do you ship outside the US?


We ship to Canada only. If you are based in Canada, send us an email with the items you want and your address. We have to calculate the shipping manually and then we will send you an invoice that you can pay online. 


Mannequins are not that heavy, why is shipping so expensive?


The reason shipping mannequins is so expensive is that the boxes are bulky - they almost hit the maximum allowed shipping size for regular parcel delivery.

As a result, the shipping carriers (FEDEX and UPS) charge us based on the size of the box or the weight, whichever results in the higher shipping charge..


 

 RETURNS/DAMAGED


All damage claims need to be reported within 5 days of receipt of your merchandise. Send us an email with your order number, a description of the damage and a photo.  If the box was damaged, send us a photo of that too, because we will need it to file a claim with the shipping company.

Depending upon the damage we will send a replacement or give you a partial refund. 


 I changed my mind, I no longer want the product I ordered. Now what?


All refunds/exchanges must be requested within 5 days of receipt and are subject to a 25% re-stocking fee. Returns outside of these timeframes may be accepted at the discretion of Mannequin Madness.


Our pre-owned and mannequin boneyard items are not refundable but can be returned for a store credit.

To return an item, send an email to: sales@MannequinMadness.com with your order number and the reason why you want to send the item back. We will then send you an email with the RMA number and the return address. You are responsible for the return shipping costs.

CONTACT


510-444-0650        Sales@MannequinMadness.com

1031  Cotton St. Oakland,  Ca  94606

Open Sunday  1pm-5pm  Tuesday & Thursday  10:30am-4pm

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